Shopper disgusted after finding poo in his Iceland carrier bag | UK News

A shopper was left ‘disgusted and sickened’ after faeces fell out of his Iceland home delivery.

Phil Smith, 59, had been away for a month so did an online shop worth nearly £150 from the frozen food supermarket last Tuesday to restock his freezer.

The bags of food were dropped off in his hallway, but when he took them to his kitchen to unload them he made the grim discovery.

Phil, from Blackburn in Lancashire, said: ‘It is disgusting. There are no other words. If I wanted to be covered in s*** I would go on I’m a Celebrity.

‘All this poo fell out and I was totally shocked. I thought what on earth is this?

‘I checked another bag and saw diarrhoea.

‘I am quite squeamish as it is and this was disgusting and sickening.’

He rang Iceland immediately and asked them to collect the bags and says he did not want compensation but just some acknowledgement.

But he said he was only contacted on Saturday and finally offered a refund.

He added: ‘I told them at the time I don’t want a replacement and I wanted them to just pick it up. Over the past few days they have just been flippant with me.

‘I just want a refund and am not interested in compensation. If I am offered anything it will go to an animal charity.’

Phil says he contacted the local council and a health inspector is expected to visit the store in Hyndburn.

Iceland declined to comment but did confirm an investigation is under way.

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